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Originally Posted by stamp92
i am quite concerned that after ringing o2 about 4 times plus asking at the o2 shop that nobody knows for certain whether 0844 numbers come out of bundled minutes on O2 LEISURE TIME PLUS.
the first three people i have rung didnt know but when pressed for an answer went to ask and came back saying that they come out of bundled minutes.
all the information i read on websites says they come out of bundled minutes.
i am so concerned because i have bought this contract purely to ring 0844 numbers off peak.
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I don't know whether they do or not, however...
Who did you actually get the phone from? When you bought it or changed service package contract, had you been told or was it mentioned on the packaging or advertising material that these numbers will come out of the bundled minutes? Did you ask about these numbers when you bought it (or were led to believe they would be ok)?
If so, and they they charge you subsequently instead of them coming out of bundled minutes (especially with you being told by three employees that they do) you can hold them in breach of contract under the Sale of Goods Act 1979 (as amended) since your phone/ contract is not "fit for purpose" or "as advertised" and you are entitled to reject it and demand your money back.
See
http://www.dti.gov.uk/ccp/topics1/saleandsupply.htm for some details.