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Originally Posted by Hans Gruber
Right, after endlessly being redirectly so the same departments of yesterday, I got them to cancel the TV and phone (which didn't need 30 days notice) and they'll be switching the STB for a SACM, free of charge and no 12 month contract.
In all honesty I've had a pretty good experience with NTL over the years and it's a shame I have to leave them, due to a download cap.  |
What I don't understand is why did you have to leave NTL for TV and telephone and continue with broadband at this time when your reason for leaving is the proposed broadband cap.
Would it not have been wiser to wait and see how the situation panned out first?
It seems illogical to give up a service that you have said has been a good experience to go to one that you cannot be sure of. Who knows if the ISP you choose when, or if, you move to ADSL will decide to implement a cap on their service. I know that you can change to another uncapped ISP on ADSL but the more ISPs that operate capping, the more that will follow. It can be an expensive and problematic route to take if you are constantly swapping providers if there is a charge for the transfers. Look at the problems Bifta has had.