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Originally Posted by monkeybreath
doesn't matter...
the people you need to speak to are closed at the moment anyway
they will be able to find your details from your postcode/ phone number/ broadband account number, or any of those details so don't worry about it 
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Thanks for that
The reason I ask is that searching these forums I have found that there are offers on the web site which customer services often deny knowledge of. At the moment the web is offering free installation for second box but requires correct account number, which I will have on my next bill due shortly.
Also, I never seem to catch customer services open