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Re: modem failed
Without going into the boring detail if ntl don't give you the modem it wont be recognised by the network so any you buy from modem manufacturers (usually in the states) won't work.
If you decide to buy one from ebay, a carboot sale or similar then its probably been nicked so you then take the normal risks associated with handling stolen goods etc. and ntl are a lot more switched on about locating stolen property than many folks think.
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