So even if I got another home100 modem I would not be able to use it? Surely if it's the same make/model of modem I can just swap it out. (We've agreed it's a hardware fault by the pattern of lights re-occuring) - I'm just rather annoyed that I've lost access for a week & I want to be prepared if it happens again. They have agreed to refund a week's instalment but couldn't even set me up a freephone dial-up access for the interim - I've had to set up a PAYG Tiscali account for this.
