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Originally Posted by ianathuth
A point that Chrysalis was making that "even if they are making a loss on some customers its good business practice to accomodate them" is flawed if that accomodation of them results in massive expenditure or massive disruption to other users. If you consider a UBR with several really heavy users on it that are disrupting every users service on that UBR you have the coice of getting the heavy users to modify their usage or upgrading the infrastructure to cater for them. If the necessary infrastructure upgrade will cost several thousand pounds is that a choice that should be made. Someone has to pay for that upgrade.
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That's a very short sighted view to take. Eventually, the upgrade will have to be done anyway. Broadband speeds will keep increasing and NTL will have to keep up. I don't think people really understand what broadband is about in this country. Video on demand, downloadable video rentals, the BBCs back catalogue... these are just the tip of the iceberg. Already, I don't want the news on TV any more, I just watch it on the BBC web site so I can pick the stories I'm interested in. With 2mb the quality could be better, but assuming it uses 75% of the available bandwidth you could only watch for about an hour and a half a day, less if you surf.