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Originally Posted by Russ D
What you need to remember (and I've been caught out a few times with this) is "calls may be recorded" does not neccessarily mean they are being 'tape recorded' - it can also mean they are recorded as in 'logged' on their systems
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Thats right Russ, we have call monitoring where I work, it's not monitored by a person it all goes through a machine, if we get any complaints we ask the date and time when the call was made then we look it up on the monitoring machine, play it back then bingo we have the caller.