Quote:
|
Originally Posted by kronas
yes but most compaines i have dealt with in the past dont bother logging calls in that manner, i had to get back to a few and they go 'oh we dont seem to have a record of that' or dont admit to any knowledge of a call  |
I think the word _may_ is important here. Basically it's up to the company what they decide to record, if at all, how long they keep it, etc. It probably even covers the supervisor evesdropping on the Call Centre bod.
Because they say _may_ be recorded, does that mean they have to record. My understanding of the English Language suggests not.