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Originally Posted by Russ D
What you need to remember (and I've been caught out a few times with this) is "calls may be recorded" does not neccessarily mean they are being 'tape recorded' - it can also mean they are recorded as in 'logged' on their systems
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yes but most compaines i have dealt with in the past dont bother logging calls in that manner, i had to get back to a few and they go 'oh we dont seem to have a record of that' or dont admit to any knowledge of a call
