Cable Forum - View Single Post - "Your call may be recorded for training purposes"

kronas · 11-01-2005, 22:59

well i didnt expect people to be on hold NOT to be monitered, but the way they do things in the US makes youw onder how support levels are over there ?

customer service in this country is severely underminded by profits and speedy pickup and end call times.

i remember watching a program the other day about indian call centers, the people who were trained were given fake english or american names, just to coarse customers in to thinking they are speaking to a non-foreigner or maybe someone who is infact half asian half english, its about psychology really.

11-01-2005, 22:59	#2
kronas Inactive Join Date: Jun 2003 Location: heckmondwike Age: 40 Posts: 10,767	Re: "Your call may be recorded for training purposes" well i didnt expect people to be on hold NOT to be monitered, but the way they do things in the US makes youw onder how support levels are over there ? customer service in this country is severely underminded by profits and speedy pickup and end call times. i remember watching a program the other day about indian call centers, the people who were trained were given fake english or american names, just to coarse customers in to thinking they are speaking to a non-foreigner or maybe someone who is infact half asian half english, its about psychology really.