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Originally Posted by Hans Gruber
To me that's the reason they are introducing caps. If they cap the service before these services take off NTL can charge what they like once they start running their own services. People will be none the wiser that these kind of services previously existed freely and will just assume they'd have to pay NTL to use them.
We're coming to a point where the internet is being governed by the ISPs profits. It is in no way of any benefit for the customer.
What I don't get it why people, who claim to go nowhere near the limit, are so pro-cap. Surely it won't affect them one way or the other? Overloaded areas will still be overloaded, and other areas will still have plenty of bandwidth to go round. If you live in a bad area now, just wait till people are downloading at 3mbit.
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Good point, if you in a congested area the cap wont make any difference you will still suffer and have a cap to add to it, all a cap will do is decrease early morning activity peak time usage will stay the same. Seems to me recent changes are governed for the shareholders, my last 3 email's sent to ntl customer feedback have had no reply, I have had no email notification of ntl pre warning me about future caps (BT issued emails to its customers as stated earlier in thread), I just feel unwanted by ntl and they want my money and dont care. Forgive me if this offends you but I have very low satisfaction of my service at the moment, I pay my money to ntl and I have the right to feel this way. I also think people leaving will hurt ntl, these people leaving may be paying for sky sports and movies every month as well and a premium pone package so a 3 figure sum monthly, 50-100k of these wiped of the turnover sheet makes ntl a weaker company, weaker in credit, weaker in contract negotiations and weaker in publicity. Thats why so many people have worked out here that these packages really havent been thought though, even if they are making a loss on some customers its good business practice to accomodate them so why the power package only offers a 40 gig limit is down to the shareholders and their pockets.
You think pipex,nildram,plusnet and others make a profit on all their users then you are wrong, but what is important is they make a profit on their userbase as a whole and keep a good reputation while they at by keeping their customers happy.
I run a webhosting company and for £3.50 a month a customer can potentially use 15 gig traffic a month, and if they do use it I will make a loss on that customer but what happens if the customer uses that 15 gig? do I kick them off for making me a loss or do I accept it, I accept it and be glad they are happy with the service because I know 1 happy customer is likely to tell his friends and bring me more customers and I get high retention this is proper business practice. I hope ntl executives are reading and learning.
