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Originally Posted by Neil
I'm not sure that is as concrete as you imply.
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Fair enough, I was basing my resonse only on the posts I had read.
It would seem fair that NTL would require a new 12-month contract if you were requesting a SACM to be installed as this would be just like a new customer installation. It would also seem fair for NTL to not require a new 12-month contract if all they were doing was remotely turning off services that did not require a service visit.