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Originally Posted by Neil
Yes they do-they did just that with the AUP.
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But you were referring to employment t&cs...
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Would that be the same qualified people that helped put together the contract for the Met Police that ntl just lost? 
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And how exactly can those that negotiate contracts be held responsible for those that screw up the said negiotiated service?
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All I'm saying is that just because ntl slip it in doesn't make it legal. 
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Only when it suits eh?
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And just because they have highly qualified people doesn't mean they get things right (same applies to any company), & that's what would be down to a court of law to decide should it ever come to that (whether the term in the AUP was legally enforceable) 
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It's not about the t&c's being right or wrong or legal at the end of the day Neil. It's about abiding by what you (the company and the customer)agree to when the services are accepted. Why can't people take responsibility for themselves?