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jht2k · 09-01-2005, 19:17

After speaking to several people at "customer services", each one maintaining no wrongdoing on the part of NTL, I finally spoke to Lisa at Swansea who took time to listen to my complaint and wrote off the debts once I emphasised that I had a letter from my bank confirming there was no attempt by NTL to claim the disputed direct debits.

At no point did Lisa directly admit any wrongdoing on NTL's part, but that's peripheral detail now. I'm back to normal now and NTL get to keep this customer for the time being at least.

Shame that it took so long to get sorted, but hey, that's modern life for you.

Bottom line advice to anybody experiencing similar problems with NTL - stick to your guns and don't give in.

09-01-2005, 19:17	#14
jht2k Inactive Join Date: Dec 2004 Posts: 8	Re: Billing errors After speaking to several people at "customer services", each one maintaining no wrongdoing on the part of NTL, I finally spoke to Lisa at Swansea who took time to listen to my complaint and wrote off the debts once I emphasised that I had a letter from my bank confirming there was no attempt by NTL to claim the disputed direct debits. At no point did Lisa directly admit any wrongdoing on NTL's part, but that's peripheral detail now. I'm back to normal now and NTL get to keep this customer for the time being at least. Shame that it took so long to get sorted, but hey, that's modern life for you. Bottom line advice to anybody experiencing similar problems with NTL - stick to your guns and don't give in.