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The other thing to check, as Paul has already suggested, is that the laptop is not set to use a proxy server at work (IE tools,options,connections, LAN setting). If it is, the easiest solution is to set up a new account on the laptop for BB access, as the IE settings are account-specific.
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Unfortunately I've just checked his laptop and it is set to use a proxy server. To set up a new account do you use a wizrd and create another LAC icon, which you default for home use?