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Chrysalis · 09-01-2005, 17:28

Well even if say %3 leave, %3 of 1million is a fair sized number, 30000 people leaving is many in my view.

Anyway, my next point in this discussion. After reading the responses of those who agree with the cap, I seem to be getting this message.

NTL seem content in having high customer turnover they don't mind if people leave as long as the people signing up is more then the people leaving so they continue growth of their userbase. This approach is fine in a way I guess as it does give them growth but its an expensive approach also as there is engineer costs in installlations and admin costs in account closures/setups also the cost of providing the install free adds to this. I am bringing this up because I am trying to work out why NTL are not making a profit without the capping/proxies/admin fees/top tier price hike etc. That is why I questioned NTL not bringing back the install fee's. NTL just seem to be throwing money away be it bad management decisions and the people who pay the price are us. It was also brought up that the contention is at ubr level and so the contention can come easier, this is a good point but dont telewest have the potential same problem? If not why is this, do they have different ubr's? or do they have more of them?

On the subject of profit I think the only people who will know if NTL are making an actual profit and how much (in the broadband sector only) are shareholders and high level management so the people posting on these forums are you one of the 2? I am aware NTL probably tell their staff we need X amount to make a profit but companies usually have a target profit level and if they are below it they make the staff believe they are not hitting profit at all and something nasty will happen if they dont reach it, its a way to motivate the staff to work harder. This I have experienced many times.

09-01-2005, 17:28	#189
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: NTL cap limit Well even if say %3 leave, %3 of 1million is a fair sized number, 30000 people leaving is many in my view. Anyway, my next point in this discussion. After reading the responses of those who agree with the cap, I seem to be getting this message. NTL seem content in having high customer turnover they don't mind if people leave as long as the people signing up is more then the people leaving so they continue growth of their userbase. This approach is fine in a way I guess as it does give them growth but its an expensive approach also as there is engineer costs in installlations and admin costs in account closures/setups also the cost of providing the install free adds to this. I am bringing this up because I am trying to work out why NTL are not making a profit without the capping/proxies/admin fees/top tier price hike etc. That is why I questioned NTL not bringing back the install fee's. NTL just seem to be throwing money away be it bad management decisions and the people who pay the price are us. It was also brought up that the contention is at ubr level and so the contention can come easier, this is a good point but dont telewest have the potential same problem? If not why is this, do they have different ubr's? or do they have more of them? On the subject of profit I think the only people who will know if NTL are making an actual profit and how much (in the broadband sector only) are shareholders and high level management so the people posting on these forums are you one of the 2? I am aware NTL probably tell their staff we need X amount to make a profit but companies usually have a target profit level and if they are below it they make the staff believe they are not hitting profit at all and something nasty will happen if they dont reach it, its a way to motivate the staff to work harder. This I have experienced many times.