OK, the 20/20 - 18/25 figures come from the Xbox diagnostic tool that's built into it. If you do the connection test to establish that you have a connection and then hit "Y" on your controller, the dialog box pops up telling you your connection specs. The number I quoted has something to do with line clarity I believe. Anyway, this is definitely what is causing me problems as I have checked with others. I tried BT a while back on 512kbps in the hope that I could get a better speed eventually but to no avail, this and talking to others with NTL, BT and Xbox Live is how I know about the comparison. As for capping, I've never experienced any problems with it to date and I DO tend to transfer quite a lot but then it might even itself out throughout the month.
I did not intend to offend anyone and I'm sure I don't refer to yourselves when I slag off NTL customer support but it just seems that whenever I have spoken to anyone there, I generally seem to know more than they do and subsequently tend to get over-frustrated.
As for satellite............no good for Xbox Live and such due to the upload limitations.......
If any of you nice NTL employees want to mention it to your superiors, feel free. I'm in Suffolk if that's of any use to ya.........
I'm told your servers might need updating !?!?!?! Mean anything to ya ??
