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My point is..........I am stuck with NTL........it's my only option for broadband and I'm pretty sure they realise it cos every time I complain, they deliberately put some geek with no clue whatsoever on the line to talk to me. Every time.........has everyone else experienced this ?? 
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No, I've not experienced this.
Luck of the draw in your case, and that is too bad, nobody should have to suffer poor service.
When you say a Crisp 20/20 connection with BT compared to an ntl 18/25, what sort of speed is that, and given that you can't use BT's or any other ADSL service, where have you got that figure from?