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Originally Posted by Chrysalis
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The thing is going back to the 95% of users argument your point is also flawed, for example lets say 5% of users are using more traffic then NTL see as acceptable so the other 95% of users subsidise this, this cost is seperated between 95% of users and as such it will only be small per user maybe not even £1 on a monthly bill. However the other way round how much does it cost to provide weekly support for 95% if ntl's customer's??? this must be a fair amount and more then the extra bandwidth costs and only 5% of users are subsidising it to, so that cost split between 5% of users is a higher amount on each bill maybe £2 or £3 a month. So my argument is the bulk of users might be paying £1 to pay for my traffic (I use 30-50 gig a month) but I pay £2 to pay for them ringing up ntl on toll free lines.
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That argument is rather flawed in that it assumes that the 5% of heavy users are all experienced and never need support and the other 95% are inexperienced and are constantly ringing for support.
There are quite a few heavy users who are new to the internet, hear about P2P and dive straight in trying to download the whole internet overnight. You regularly see posts from them complaining about things like slow downloads which turn out to be caused by them maxing out their uploads instead of throttling them back to allow for download ACK packets to be sent. They have a new toy but don't know how to use it properly.
On the other side of the coin there are many users that are very experienced and never need support but have a usage well within the cap.