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Chrysalis · 06-01-2005, 13:40

I thought the best question asked to ignition was why Telewest could offer higher download/upload and have no cap and no reduced performance its a shame he couldn't answer it, I have to assume its company greed. Fact is Telewest have made NTL look like idiots and shown it is quite easily possible to offer more. COX us cable isp has recently upgraded their customs to 4mbit/768kbit free its not announced on their website yet tho. Interesting tho look into these points.

1 - A good ISP actually caring about their users will upgrade them before they announce it or at least very soon after, NTL have gone the other way and announced it and we recieve the upgrades up to half a year or so later.
2 - NTL cant give without taking, the first upgrade seen the top tier have a price increase (some will claim its unrelated) and this upgrade see's a admin charge and a hard cap been added.
3 - We keep hearing again and again from the die hard supporters of a cap that if there is no cap we all suffer from horrible speeds, funny how telewesy have no such issue, pipex have no such issues, plusnet have no such issues, aol has no such issues, nildram has no such issues and they all offer unmetered.
4 - The top tier offers 40 gig a month, following NTL's tradition to shaft the highest paying customer's using the excuse we dont want people to download 24/7, well 24/7 on a 3mbit connection is 900 gig a month, so why not say a 150 gig limit which will do the same and no allow anything near 24/7 but give users a decent limit.
5 - A few people here seem to think price is everything, well it isn't quite a few people here have said they will pay more for a better product so why not offer it.
6 - The big question still unanswered, why cant NTL provide the same quality of service as telewest and yet they have more money to spend. They have a bigger network which is an "advantage" since contention is less visible on bigger pipes.
7 - Why do customers have to frequently goto their local managing director to get a decent resolution to their problems, whats up with customer services attitude lately.
8 - Its 6th january and no news of upgrades starting although I am not going to switch now, when do we expect to see it starting.

Some good questions I think.

06-01-2005, 13:40	#86
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: NTL cap limit I thought the best question asked to ignition was why Telewest could offer higher download/upload and have no cap and no reduced performance its a shame he couldn't answer it, I have to assume its company greed. Fact is Telewest have made NTL look like idiots and shown it is quite easily possible to offer more. COX us cable isp has recently upgraded their customs to 4mbit/768kbit free its not announced on their website yet tho. Interesting tho look into these points. 1 - A good ISP actually caring about their users will upgrade them before they announce it or at least very soon after, NTL have gone the other way and announced it and we recieve the upgrades up to half a year or so later. 2 - NTL cant give without taking, the first upgrade seen the top tier have a price increase (some will claim its unrelated) and this upgrade see's a admin charge and a hard cap been added. 3 - We keep hearing again and again from the die hard supporters of a cap that if there is no cap we all suffer from horrible speeds, funny how telewesy have no such issue, pipex have no such issues, plusnet have no such issues, aol has no such issues, nildram has no such issues and they all offer unmetered. 4 - The top tier offers 40 gig a month, following NTL's tradition to shaft the highest paying customer's using the excuse we dont want people to download 24/7, well 24/7 on a 3mbit connection is 900 gig a month, so why not say a 150 gig limit which will do the same and no allow anything near 24/7 but give users a decent limit. 5 - A few people here seem to think price is everything, well it isn't quite a few people here have said they will pay more for a better product so why not offer it. 6 - The big question still unanswered, why cant NTL provide the same quality of service as telewest and yet they have more money to spend. They have a bigger network which is an "advantage" since contention is less visible on bigger pipes. 7 - Why do customers have to frequently goto their local managing director to get a decent resolution to their problems, whats up with customer services attitude lately. 8 - Its 6th january and no news of upgrades starting although I am not going to switch now, when do we expect to see it starting. Some good questions I think.