I got back home the other day to find the red LED on my remote control to be constantly on. I thought that there must be a stuck button but could not find any stuck down. On pointing the remote at the STB I discovered that it was the down arrow button that was "stuck" although the button still clicks up and down.
Unfortunately, this problem renders the remote useless as no other button press will register. I have tried changing the batteries but there is no change.
I emailed NTL (as I know it is difficult to get through to them by phone) but their reply was along the lines of:
Quote:
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Originally Posted by NTL
Thank you for your equiry.
You can purchase a new remote for £15 from our faults department.
If your remote is broken you can request a new remote from our faults department.
To contact either of the above departments phone 0800 052 2000.
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Which, apart from being confusing by refering to the same department twice and implying that you would have to pay for a replacement remote, was not a lot of use.
I thought I would first check to see if there is anything I could try out to make sure the remote is faulty and to ensure that replacement remotes are still free if you send back a faulty remote before I go and sit in the phone queue for hours.