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Originally Posted by sherer
the thing with all these threads about the cap is that it's all well and good us discussing this and suggesting things NTL and do but unless these ideas are actually being sent onto NTL they won't take any notice
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We all know that some NTL employees actively post on here and these may pass ideas back to the company. NTL will have employees that monitor this and other sites and report back on the feelings of customers and anything of importance that can assist the company in its development. Many a time someone comes up with an idea that is so simple that everyone wonders why it has never come to light before. Such an idea may be posted on here and get picked up by NTL and implemented if it is for the benefit of the company. So post away with any ideas, however wild they may be as one of them could be implemented and help both the company and you yourself. Despite what has been said about NTL and its failings, they honestly want to provide what customers want to buy and give them an above average service level. NTL are not a company that wants to fleece its customers and give them shoddy products and shoddy service. Top executives know that there rewards will be much greater the more its customers are satisfied. Some, as in all companies, may have personal agendas for their own survival and advancement which can result in an adverse affect on customers but hopefully the others will see through them and take whatever action is needed.