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Originally Posted by orangebird
To be fair to ntl at this point, no they couldn't have done it perfectly easily at all - the date you were given was the date that the next appointment was available, and ntl generally ARE bothered about installing customers as soon as.... When you said you were leaving, I can guarantee you some other poor sod awaiting their ntl installation got pushed back, and the installers got another appointment booked into their already overbooked day.
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True - I'm pretty sure that's happened to me before (not by NTL, mind). I'll admit that by that point I was feeling pretty wound up and was having to make concious effort to keep calm and stay polite... But it's a recurring irritation to me that so many companies will suddenly become very attentive when a cancellation is threatened, but will happily slog along offering mediocre service while they think they've got you...
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Sounds like at least the discon was organised properly. Fingers crossed eh? 
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Ayup - I'll be keeping a close eye on this. I'm wondering if I should tell the bank to cancel the direct debit just in case...