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Originally Posted by Acenorth
IS there no 24 hour number where by you can speak to somebody about a fault, not just an answering service?
BT have their faults but atleast you can talk to a human being...
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I wouldn't imagine that there would be a room full of operatives waiting to take fault calls all through the night. Maybe if the ones that were on duty were all taking calls any other customers trying to get through would get an answerphone response and a call back from an operative when one was free. Did you leave a message?