[denial]

I have had an intermittent, problem with my Broadband connection for over 3 weeks now. The connection seems to drop periodically (ranging from once a day to eight or nine times) and will sometimes come back itself other times it requires a STB reboot.

First Technician †“ said it was a dead box, and I got a nice new Samsung one.

This seemed to help but it continued dropping, so a second tech came out and said the †˜The Signal is too strongââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢.

This made it worst so a couple of days later the third tech comes along says he doesnââ‚ƚ¬Ã¢â€žÂ¢t have a clue what it could be, but redoes all the cabling.

However this also didnââ‚ ¬Ã¢â€žÂ¢t work, so phone tech support this morning who says †˜ummmm could be a problem in your area, let me have a look, oh yes there is a problem in your postcode areaââ‚ ¬Ã¢â€žÂ¢ when questioned he didnââ‚ ¬Ã¢â€žÂ¢t know what it was, when it was reported or when it would be resolved and it is not on the website because it does not affect over a thousand customers (to say itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s quite a large postcode area, I doubt that very much).

So basically my problem is I have got a broadband connection that keeps periodically dropping, and about 10 calls to tech support and 3 tech visits later nobody seems to have a clue what the problem is.