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Originally Posted by ianathuth
Have you got both boxes connected to the same telephone line and have you checked via services/system setup/system test that the phonelines are being picked up?
Sky do check periodically in order to make sure that you are not giving your neighbour a cheap Sky system with the second box.
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I know mate we've had this problem for the last year, I've paid £60+ for an engineer to come and change the box and all the wires outside, he did that it happened again, another engineer came out and changed the card, I was left with no TV for 2 days, a new card came inserted it nothing still the same no call back, along came another engineer who changed the LNB on the dish, still nothing but my box upstairs was doing a call back. Yesterday when we got the letter from SKY I phoned them up, got put through to a very nice lady who couldn't do enough to help, she said I'll phone you on your mobile so we have a free line to work with, SKY never do this, anyway she phoned me back within 2 minutes went into the menu and settings, there wasn't a number in telephone settings she said thats your problem, my box was doing a call back but they didn't know where the number was coming from, she said you need not have had all this work done because this was the problem all along
So I've spent god knows how much on engineers and new cards end endless phone calls to SKY only to be told by a nice lady that a few numbers were missing from the settings. SKY can go to hell for all I'm concerned.