I have no cause to complain about NTL's customer service either. I phoned them 2 days ago to say that I could not get most of my digital channels. They couldn't send someone out the same day - that's fair enough, as it was late afternoon - but offered to send someone yesterday. Unfortunately I was out so it had to be made for today. The engineer has just been, fiddled around with the set top box and hey presto, everything's working fine again. He couldn't have been a nicer guy, friendly from the word go, a lovely person, and that's the first time I've needed to call them out since I started with them, around 8 years.
I am a faithful customer to NTL and wouldn't dream of going elsewhere. I am completely satisfied with their service.
Carrie