Cable Forum - View Single Post - NTL Digitial Cable Television

dhlennon · 30-12-2004, 21:45

Well look, let's be honest. NTL in general is below the service standards most people would expect. Now, this has nothing to do with the people who work there or anything like that; we must take care to take individuals out of this. But as a business it still needs to think longer and harder about what makes people feel satisfied. I'm sorry but the "price issue" is not really the point. They are OK competively no doubt, but people look at how much they pay a month when they don't feel the service is up to scratch. The argument that they could "find another servive" is ultimately flawed because many people do not have a choice in their homes.

I actually think NTL are doing a lot more than us uninformed people know and should give them a break. Their customer service does stink though most of the time and I'm saying that from personal experience. There's some really good polite and nice people working there too and that shouldn't be forgotten.

30-12-2004, 21:45	#38
dhlennon Inactive Join Date: Mar 2004 Posts: 6	Re: NTL Digitial Cable Television - Shoddy Service Well look, let's be honest. NTL in general is below the service standards most people would expect. Now, this has nothing to do with the people who work there or anything like that; we must take care to take individuals out of this. But as a business it still needs to think longer and harder about what makes people feel satisfied. I'm sorry but the "price issue" is not really the point. They are OK competively no doubt, but people look at how much they pay a month when they don't feel the service is up to scratch. The argument that they could "find another servive" is ultimately flawed because many people do not have a choice in their homes. I actually think NTL are doing a lot more than us uninformed people know and should give them a break. Their customer service does stink though most of the time and I'm saying that from personal experience. There's some really good polite and nice people working there too and that shouldn't be forgotten.