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Originally Posted by digitalvictor
Its "at your beck and call" actually.
And on what authority do you decide I do not pay enough?
As I and many others have said this site is inhabited by vested interests. It seems incredible that people who consider themselves knowledgeable regulars will not stand up for consumer rights.
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I have no vested interest in NTL nor do I work for them
I used to have NTL DTV but changed to Sky because NTL could not provide me with an acceptable DTV experience. They changed my STB several times and tried to fix the problems but were not successful. In their defence I will say that they tried hard and each time that I requested an engineer one was with me within four hours max.
NTL still provide me with broadband and telephone which are very good value for money and provide as good, if not a better standard of service than I believe other companies can offer.
I live in the real world with realistic service expectations for the price I am paying.