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Originally Posted by digitalvictor
Its "at your beck and call" actually.
And on what authority do you decide I do not pay enough?
As I and many others have said this site is inhabited by vested interests. It seems incredible that people who consider themselves knowledgeable regulars will not stand up for consumer rights.
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I can assure you that the charges for the residential service, that you subscribe to, are insufficent to guarantee a same day engineer fix. An engineer will dispatched to you on the same day if one is available. There is a guaranteed SLA on the business tariff as business users pay a lot more.
Hence, you do not pay enough and no they are not at my beck and call.
(edit) If you consider it your consumer right to have a same day engineer then perhaps you should subscribe to a service that provides this. Again I think you should familiarise yourself with ntl's terms of service.