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Originally Posted by digitalvictor
And what will customer management centre do?
I want my service fixed asap.
Where does it say 7 days is acceptable?
I want an engineer the same day if possible.
Why are you guys giving me a hard time on this issue? Don't you want good service too?
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NTL want you to have a fault free service and any fault that may occur fixed as soon as possible.
NTL will get an engineer to you the same day, if it is possible.
If you are not satisfied with the service from NTL then choose a supplier that you are happy with.
If you can find a supplier that will always fix faults within the timeframe that you find acceptable then let us all know who it is.
If you consider NTL service is not as good as it should be then what would you consider to be an acceptable price for NTL to provide the service that you consider they should be giving.