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Originally Posted by threadbare
If you require any faults you have fixed "as and when" I would suggest that you move over to a business tarriff and pay for an agreed SLA. The residential phone, TV and broadband service is not provisioned with guarantees of being fault free, nor does it have a short "as and when" SLA, and as such the price structure reflects this.
You may want to familiarise yourself with ntl's terms of service.
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The Sale of Goods Act "fit for the purpose" Trade Description etc etc.
Why do you want to weasel out of providing a quality service?