Sorry to say but I expect a 24/7 service from a company which offers a 24/7 service. I do not expect to be without my TV, Broadband or phone for one minute if I can help it.
Unfortunately too many members of this forum work for NTL and are apologists for them. I repeat what I have said in other threads. If NTL can't supply the goods move over and let someone else play.
NTL takes our money but baulks at supplying good quality service. Who cares that its Xmas? Easter? Friday? Sunday?
We all pay enough for NTL to employ people to fix our problems as and when they occur.
No I don't feel sorry for staff working on Xmas Day or Easter Sunday. Me or my family have worked Bank Holidays all our lives. Don't play the sympathy card!!