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Originally Posted by gizzmo
Oh Please!!!! - xmas is the time that people such as myself are stuck at home the most and hence would watch their Cable TV the most. Companies such as NTL should know better that if they deliver such substandard service, customers will start to walk. And where would they be then, with fewer customers, they would be able to afford to pay even fewer engineers, which means higher prices and worse service. I know a few unsatisfied NTL customers that have already switched, and at this rate I am likely to switch too.
Not to mention the power of word of mouth advertising.....unsatisfied customers do not recommend a substandard service to potential new customers......and I had 30 people over at my house at various times over xmas - some of which have decided to opt for sky instead of NTL after hearing my story. So NTL have already lost out.
Its just basic fundamental economics.
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at the end of the day if you are not happy then vote with your wallet
, i still stand by my stance in saying that the service you recieved was adequate , not brilliant but adequate
, just because you choose to use ntl does not meen that they should be at your beck and call 24/7/365 , especially as it is a non essential service , like i said , if it had been your phoneline then i would have posted differently
