[Tristan]

Originally Posted by gizzmo

Thanks for your repolies everyone - the engineer has finally arrived more than 7 days after the fault occured - and replaced the box - it was a fault with the box. Never-the-less I still find it hard to believe that a service industry such as Cable TV would find a 7 day wait acceptable. I have already requested and been granted a refund on the days that I was without cable - now lets see what gets credited. I have also asked for further compensation for distress caused as a result of missing some very key programmes that are only aired over the festive period. They are sending me a compensation request form - let's see what comes of that.

A refund for the days when you were without service is reasonable, but distress? Please.

As the previous poster says, being without a phone for 7 days would be one thing, but TV is hardly life-or-death. You still had the terrestrial channels, after all.

And it was only actually 5 working days you missed -- or do you expect engineers to be making house calls on Christmas and Boxing days? 5 days, when they'd be operating with reduced staff numbers (because engineers would have booked holiday), with a large number of new installs to complete, and giving priority to phone line problems... am I alone in thinking that's not actually unreasonable?