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Originally Posted by gizzmo
Thanks for your repolies everyone - the engineer has finally arrived more than 7 days after the fault occured - and replaced the box - it was a fault with the box. Never-the-less I still find it hard to believe that a service industry such as Cable TV would find a 7 day wait acceptable. I have already requested and been granted a refund on the days that I was without cable - now lets see what gets credited. I have also asked for further compensation for distress caused as a result of missing some very key programmes that are only aired over the festive period. They are sending me a compensation request form - let's see what comes of that.
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sorry but for something that is non essential then i think at this time of year , a 7 day wait is not too bad , now if it had taken 7 days to get your phone sorted then i would be a damned sight more concerned
