[gizzmo]

Thanks for your repolies everyone - the engineer has finally arrived more than 7 days after the fault occured - and replaced the box - it was a fault with the box. Never-the-less I still find it hard to believe that a service industry such as Cable TV would find a 7 day wait acceptable. I have already requested and been granted a refund on the days that I was without cable - now lets see what gets credited. I have also asked for further compensation for distress caused as a result of missing some very key programmes that are only aired over the festive period. They are sending me a compensation request form - let's see what comes of that.