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Florence · 27-12-2004, 17:59

The whole out sourcing to India is false economy Cheaper is not always best.

Since I joined NTL I have been happy with the tech support I had recieved.

While Tech support was in Swansea I sometimes had to wait for the call to be answered but I always recieved the help required.

In India i might have been answered immediately but the help was of no use, wrongly diagnosed and I had to keep repeating myself. Very unsatisfactory..

27-12-2004, 17:59	#101
Florence Inactive Join Date: Jun 2003 Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM. Posts: 4,004	Re: NTL Tech support is in India The whole out sourcing to India is false economy Cheaper is not always best. Since I joined NTL I have been happy with the tech support I had recieved. While Tech support was in Swansea I sometimes had to wait for the call to be answered but I always recieved the help required. In India i might have been answered immediately but the help was of no use, wrongly diagnosed and I had to keep repeating myself. Very unsatisfactory..