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Originally Posted by carlingman
They also had their own dedicated support line to by pass the call queues.
Policy was with these guys as well were faults were escalated immediately and these people were gods and would only be spoken too by seniors not the loley techs on the floor.
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Actually, I would have thought that was standard practice with any trial. The people on the trial would need direct (or fairly direct) access to the team running the trial.
Apart from anything else, it wouldn't look too good if they got through the the first line support techs (who may not know about the trial) who then said "10 Meg? Sorry, we don't do a 10 Meg service.".
I suspect those on the BMR software beta probably get similar treatment for the same reason.