Quote:
|
Originally Posted by BBKing
Would be nice if they were, tbh. But they aren't, strangely enough someone decided that being in charge of a network they should be under networks. Hey, ho, it doesn't matter where they are as long as they're under management who a) understand the nature of HFC networks and b) have a dependable wodge of cash for routine maintenance. IMHO judgement is reserved on this question. I'm surprised you hadn't heard about the change though, it was nearly a year ago, and Our Mutual Friends in South Wales certainly know about it.
|
I agree that it doesn't matter who's running the show, as long as they understand. There has to be a dividing line between responsibilities because things are obviously too big for one department to look after things.
There are big pros and cons whoever look after the HFC networks, the "network" type managers are generally technical and apart from the ex-SDH type understand the need for maintenance, these type are genarally not 100% customer focused though.
The Home/CS type are generally 100% customer focused but have little regard for maintenance and the affect of taking network technicians off the network to run around after individual customer faults, These individual faults are often larger faults affecting a larger area.
Our mutual friends in South Wales mention a lot of things about goings on in ntl, they probably did mention the change. I tend not to ask about organisational changes as things are changing on a weekly basis, I know regions have changed and the South Wales guys are back under one of the other regions that they were attached to a few years ago, this change happened a number of months ago.
They were telling me last week about tracking serious fraud problems, problems where someone from corporate engineering has been to oversee level adjustment for US and caused distortion by overdriving equipment with the wrong levels. (Apparently stems from the senior corporate engineers who don't know how to measure QPSK)
They were also mentioning the current problems with receiving and booking faults for the network, apparently there was huge problems after the last re-org and just as things were settling down they now have to deal with a different set of people to process the faults. Engineers now have about six different phone numbers to call depending on what they want to process. An engineer could be working on Res faults or Network, to add compliactions there are different numbers for clearing off faults, requesting faults, and referring faults to networks. I was told it took one of my friends nearly an hour to make 4 phone calls to book off faults, refer a fault and get his afternoon calls.
I guess they will get over these problems in time, and when they get the system functioning correctly we all know what they will do.
Change it!
