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KevD · 24-12-2004, 12:19

I don't believe it. I really do not believe what I have just heard.

Two days ago, I did actually get a call back as promised, and was told that my phone line would be reconnected today (24th).

I rang today to check what was happening, and I am now told that there was a problem with some (internal) form sent on the 14th, a new one was made on the 20th, and I will now have to wait 10 days from the 20th to be reconnected.

Ten working days that is... By my calculation that means I wont be back on until January 6th.

What is involved in reconnecting an NTL phone line? Why can't I be dealt with as the "special case" that I was promised I was being treated as? I was originally promised that my phone line would be back within 24 hours.

Why I am being pushed so far that I want to cancel my account?

24-12-2004, 12:19	#10
KevD Inactive Join Date: Dec 2004 Location: Essex Services: Sky Digital, Two BB accounts, 1 dial up. Posts: 11	Update: "Just what do I have to do...?" I don't believe it. I really do not believe what I have just heard. Two days ago, I did actually get a call back as promised, and was told that my phone line would be reconnected today (24th). I rang today to check what was happening, and I am now told that there was a problem with some (internal) form sent on the 14th, a new one was made on the 20th, and I will now have to wait 10 days from the 20th to be reconnected. Ten working days that is... By my calculation that means I wont be back on until January 6th. What is involved in reconnecting an NTL phone line? Why can't I be dealt with as the "special case" that I was promised I was being treated as? I was originally promised that my phone line would be back within 24 hours. Why I am being pushed so far that I want to cancel my account?