Originally Posted by At a loss

Well I thought that I would just mention that the matter is now resolved 100%.

All thanks to a telephone call this evening the result is has follows

Half price telephone line rental for the next 12 months
Half price 750k broadband for the next 3 months
£20 credit due to bank charges

Even though I only got £20 of the £30 bank charges the saving on the phone and broadband sorts the rest.

Many thanks NTL from a to a and a from a happy again customer.