Well I thought that I would just mention that the matter is now resolved 100%.
All thanks to a telephone call this evening the result is has follows
Half price telephone line rental for the next 12 months
Half price 750k broadband for the next 3 months
£20 credit due to bank charges
Even though I only got £20 of the £30 bank charges the saving on the phone and broadband sorts the rest.
Many thanks NTL from a
to a
and a
from a happy again customer.