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Cable Modem Problems
Hello everyone,
Good to see the NTHell resources back up at last - I really do believe that NTL shouldn't get away with their disgraceful level of customer support and service.
I've tried a thousand times on the Indian line, but I don't seem to get any coherent sense out of them - I hope someone can help!
Basically what happens is the cable light on the modem (one of the old chunky black Terayon ones) goes out of its volition, and then comes back on again. This means that the internet will, all of a sudden just stop. And then I have to refresh the modem to get to link back up with IE and actually receive data.
This is happening regularly - at least every half an hour, sometimes more - and I'd appreciate knowing how to go about solving it. Believe me, the technical support line seem to have even less of a clue than me (and believe it or not, one of them didn't understand the word 'error'... Christ...).
Would appreciate some feedback on how to sort this problem out.
Cheers,
Rob
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