Hi Gary.
If you think your email address is correct, it may be the case that ntl have expired your mailbox because you have not accessed it in a while.
Here, take a look at this extract from the use policy for ntlworld packages.
Quote:
9. Email & mailbox management
ntl will configure all ntlworld mailboxes, mail storage time and inactivity time limits to ensure efficient use of our servers, and optimum quality of service for ntlworld customers.
You are responsible for checking your email regularly and storing any emails you wish to keep. For so long as we provide the Internet and/or Interactive Services to you, any emails (whether read or unread) kept on our servers will automatically be deleted after 90 days. On termination of your Internet Services and/or Interactive Services for any reason, any emails (read or unread) kept on our servers may automatically be deleted without any liability to you.
If you do not access your email account for a period exceeding six months then ntl may suspend your email account. Your email account can be reactivated by visiting the Your Account https://autoreg.autoregister.net/cgi-bin/chgpwd section of our website and resetting your password, or by or by contacting Customer Services.
|
Not sure if it applies, but it may well help
