Quote:
|
Originally Posted by Robert Atkins
What sort of qualifications are you talking about? Isn't it few days training and that's it?
Mind you, I agree with you cultural differences can be a problem but training? nope. I call Netgear in France, o-la-la and va- va-voom is not my style, charming might be, but it will not fix my router (it works fine btw)
|
There are GNVC qualifications available in Customer Services here. My point was they should concentrate more on employing people with CS abilities as well.