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Originally Posted by Russ D
OK so if they have degrees in IT then they are well trained in technical matters but do they have any qualifications in customer service?
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What sort of qualifications are you talking about? Isn't it few days training and that's it?
Mind you, I agree with you cultural differences can be a problem but training? nope. I call Netgear in France, o-la-la and va- va-voom is not my style, charming might be, but it will not fix my router (it works fine btw)