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Originally Posted by jimbo
Hi all,
Just thought you might like a couple of addresses where you can express your dislike of Tech Support being outsourced:
The first is head office:
ntl Group Ltd
Bartley Wood Business Park
Bartley Way
Hook
Hampshire
RG27 9UP
The second is for the head of ntl technical support at IBM:
Customer Care Team
ntl Technical Support
Matrix Court
LLansamlet
SWANSEA
SA7 9BB
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Thank you Jimbo I will be sending letters to them might see if I can fine email address aswell.
I have emailed Alan Grant and recieved a call back about the problem. He did say that they need feedback from customers on these things.
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Originally Posted by threadbare
The indian call centre has a broad spectrum of abilities within it's agents in the same way as Swansea has, some are good at their jobs others aren't. That's just life. No tech's in Swansea have lost their jobs.
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For now but what happens when all the calls go to India it started with just Sundays now its 50% you don't need a degree to see what is going to happen.
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Originally Posted by gary_580
but they only need to speak English if those are the only customers they're serving. Also if you dont speak there version of english the the whole thing is pointless. I work with a lot of Indians who do a lot of our IT work and some of them its almost impossible to understand, and theyve been here 4 years!!
Need a degree to work on a call centre!! yes thats true but i dont thing a degree in archeology or History is of any use, oooppsss i forgot, were talking about NTL so probably the degree is of some use  |
Think you might be right then again friends at Uni said "would these Indian degree students be the same ones that struggle to use excell and word"?
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Originally Posted by threadbare
A lot of the techs in India have more than one IT degree, a lot have many Microsoft qualifications. They are very, very highly educated and a lot of them have coaching in language and accents.
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Sorry but this isn't working and many feel strongly at the Data being accessed outside the country. Some have been bribed before for card details. Personal Data should stay in the country of origin. It comes down to trust and if we was let down by a british employed person and our accounts fraudulantly used we would have some redress. While in India we would have none different views and outlook on life. I have no faith in their ability after my calls and this helps to fuel my distrust.