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Originally Posted by gary_580
but they only need to speak English if those are the only customers they're serving. Also if you dont speak there version of english the the whole thing is pointless. I work with a lot of Indians who do a lot of our IT work and some of them its almost impossible to understand, and theyve been here 4 years!!
Need a degree to work on a call centre!! yes thats true but i dont thing a degree in archeology or History is of any use, oooppsss i forgot, were talking about NTL so probably the degree is of some use 
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A lot of the techs in India have more than one IT degree, a lot have many Microsoft qualifications. They are very, very highly educated and a lot of them have coaching in language and accents.