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Originally Posted by monkeybreath
Oh and lastly, the techs in India are more highly qualified than most in Swansea- firstly they are all fluent in two languages, and secondly a degree is a pre-requisite to employment in an Indian call centre 
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but they only need to speak English if those are the only customers they're serving. Also if you dont speak there version of english the the whole thing is pointless. I work with a lot of Indians who do a lot of our IT work and some of them its almost impossible to understand, and theyve been here 4 years!!
Need a degree to work on a call centre!! yes thats true but i dont thing a degree in archeology or History is of any use, oooppsss i forgot, were talking about NTL so probably the degree is of some use